Outsourcing Services
IT Systems in global enterprise have complex mix of legacy systems, digital and even SaaS systems. The complexity of the disparate systems restrict the organization quickly with new solutions.
Our outsourcing services help reinvent your application portfolio with the required speed and nimble solution to improve business value.
End to End Application Development
Micasa provides end to end application development, modernization, application management and maintenance.
Agile transformation
Applying Lean principles to achieve substantial performance improvements, accelerating business change. Our seamless approach to providing end to end solutions using agile transformation achieving
Application management
Future-proof your application portfolio with innovation that pays for itself.
Application modernization
Transform your legacy applications to become more agile and efficient through the power of New IT.
Architecture
Plan and deliver a foundational technology architecture to maximize scalability and performance.
Automation
Intelligent automation, like RPA (robotic process automation), natural language processing and virtual agents, can help you improve efficiency and productivity in many ways.
Quality engineering
Achieve better experiences, faster responses, greater insights and lower risks with Quality Engineering Services.
Software engineering
Turn innovative ideas into business differentiation with custom capabilities.
Intelligent platforms
We combine the power of leading platforms—SAP, Oracle, Salesforce, Workday and more—with our intelligence, innovation and industry capabilities to drive large-scale, platform-transformation.
Salesforce
Micasa provides Salesforce Consulting, Implementation and Advisory solution services. Our talented team of professionals deliver the 360 customer experience with ROI on the investment.
We have been delivering comprehensive, responsive on-premise and cloud CRM application support, managed services, and consulting for over a decade. We understand how the CRM would fit in any enterprise wide initiative. Our deep experience in business process and knowledge help provide advisory solutions for optimal implementation.
Salesforce Cloud Focus
Our Salesforce experts will assist you with implementing and optimizing Sales Cloud, Service Cloud, Marketing Cloud, Community (aka Experience Cloud), Financial Services Cloud, Health Cloud, App Cloud, Revenue (aka Billing & CPQ )Cloud , Einstein Analytics (aka Tableau CRM), and Pardot (aka Marketing Cloud Account Engagement) .
Service Cloud
Community Cloud
Marketing Cloud
Financial Services Cloud
Pardot
Einstein Analytics
Our 3 Step Process
We've created a streamlined three-step process that enables us to quickly understand your business processes and transform Salesforce to fit your needs.
Discovery & Design
- Perform an audit on your Salesforce instance so we understand how Salesforce has been set up
- Provide a Solution Design Workshop during which we will work with you to identify the best processes and best configuration for your Salesforce environment
- Create a Solution Design document that lists ways for you to translate your business requirements and Salesforce best practices into your Salesforce environment
Development
- Configure Salesforce based on prioritized modifications outlined in the Solution Design document and that can be deployed within the budget
- Test and validate your Salesforce configuration
Deployment
- Provide a virtual training class to educate users on best practices for using Salesforce and to review modifications made to it
- Our Salesforce expert will provide information about your application enhancements to your Salesforce administrator
- We will create a road map for Salesforce enhancements
At the end of this process, you have a fully optimized Salesforce platform customized to support the goals of the company while allowing your team members to be more productive.